FAQ

Q. What is the minimum order for silk-screening?

A. Our minimum order is 24 pieces for up to a 5-color imprint. Unless your garments are for sports teams receiving names and numbers on their garments, this is the only exception to our 24 pc minimum.

Q: What if I only have an idea for the artwork?

A: Our designers can take your idea or sketch and create a couple depictions for you. We always make sure to get your approval before we go ahead with any printing or setup.

Q. What is your turn around time?

A. Our turn around time for a silk-screening order is 7-10 business days from the final art approval. This is a very firm time frame as we schedule our presses over a week in advance.

Q: Are rush orders possible?

A: Yes, depending on our workload, what is being requested, and depending on how fast the order is needed.  A 25% charge will be added to the final total.

Q. What is the proof / approval process?

A. On all new orders we will be sending you an art proof for your review. This proof will state the size, pantone colors and overall location of your print job. Please make sure to look over the proof carefully as once it is approved we will be printing exactly that. Proofs are issued about 1-2 business days after all forms and art have been received. If you do not receive a proof in that time frame please bring that to our attention, as we are not aware you didn’t receive it. Sometimes wrong emails are listed or lost in cyberspace. Also, we do ask that you set your email account to send a confirm receipt of emails when in the proof/approval process. If we do not receive your art approval we cannot proceed with your job. Having your email set for a confirm receipt ensures that we in fact did get your reply, if you did not get a confirm receipt, we do not have your approval.